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Open your personal account, go to the «Plans and subscriptions» tab and press «Cancel subscription». Cancellation stops future charges, and access to Premium is retained until the end of the paid period. There are no penalties or cancellation fees. Changed your mind? The same tab has a «Resume» button.

You may withdraw from the subscription within 14 days of concluding it or of any renewal — the payment is refunded in proportion to the unused days of the period. Write to stasya.spain@gmail.com from the email address of your account. Processing takes up to 14 days and the money is returned using the same payment method through Stripe. The full procedure is described in the «Refunds and Subscription Cancellation» document.

We will tell you by email and retry the charge. If the payment still does not go through, access to Premium is suspended, but your account data — questionnaire, measurements, food diary and plans — is retained. You can update your payment method in your personal account, on the «Plans and subscriptions» tab; once a payment succeeds, access comes back.

Questionnaire answers are changed in your personal account, on the «Questionnaire» tab. Food restrictions and preferences live on the «Nutrition» tab, in the «Food preferences» block. After editing, refresh your nutrition plan so that the new answers reach it.

Write to stasya.spain@gmail.com from the email address of your account — we will delete the account and the data associated with it. Backups are kept for no longer than 14 days. What data we process and what rights you have is described in the «Privacy Policy» document.

On the sign-in page press «Forgot your password?» and enter your email — we will send a reset link. The message is sent if an account with that address exists; if it is not in your inbox, check the spam folder.

Terms of Use · Privacy Policy · Refunds and Subscription Cancellation