Refunds and Subscription Cancellation
Last updated: 22 July 2026
1. Cancelling the subscription
You may cancel the subscription at any time in your personal account: the «Plans and subscriptions» tab → cancel.
Cancellation stops future charges; access to Premium is retained until the end of the paid period. There are no penalties or cancellation fees.
2. Right of withdrawal within 14 days
Under EU law you may withdraw from the subscription within 14 days of concluding it, without giving any reason.
Because access to the digital service is granted immediately, upon withdrawal we refund the payment in proportion to the unused days of the paid period (pro rata).
3. Renewals
The same rule applies to every automatic renewal: if you request it within 14 days of the charge date, we refund the payment in proportion to the unused days.
4. How to request a refund
Write to stasya.spain@gmail.com from the email address of your account.
Processing takes up to 14 days. The refund is made using the same payment method through Stripe; the crediting time depends on your bank.
5. Failed charge
If a renewal is not paid, we will notify you by email and retry the charge.
If payment is not received, access to Premium is suspended; the account data is retained.
6. Consumer rights
This document does not limit any other consumer rights granted by the law of the EU and of Spain.
Questions: stasya.spain@gmail.com, +34 642 16 06 64.