Privacy Policy

1.1. This personal data processing policy (hereinafter — the Policy) defines the procedure for processing and protecting personal information about individuals (hereinafter — users) that may be obtained by Zhukova Anastasia Igorevna, INN 380105497702 (hereinafter — the operator) when the user uses the services provided through the services, facilities and programs owned by the operator and hosted on the website located at the address (hereinafter — the website).

1.2. Use of the website means the user’s unconditional agreement with the Policy and the conditions for processing their personal information set out therein; should the user disagree with these conditions, the user must refrain from using the website.

1.3. For the purposes of the Policy, the user’s personal information means data that is automatically transmitted to the website’s services in the course of their use by means of the software installed on the user’s device.

1.4. The Policy applies only to the website. The website operator does not control and is not responsible for third-party websites to which the user may navigate via links available on the website.

2.1. The Policy establishes the operator’s obligations regarding non-disclosure and ensuring the confidentiality of the personal data that the user provides at the operator’s request when submitting a request for the provision of a service or the purchase of information products.

2.2. The personal data permitted for processing under the Policy is provided by the user by filling in the feedback form or when ordering services on the website, as well as in the course of receiving the services, and includes (may include in part or in full) the following information: the user’s surname, first name and patronymic, contact information (phone, email), links to social media accounts, an image of the user, and a video recording featuring the user. Any other personal information not specified above (browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except in the cases provided for in Section 4 of the Policy.

3.1. The operator collects and stores only that personal information which is necessary for the performance of agreements and contracts with the user, except in cases where the law provides for the mandatory storage of personal information for a period established by law.

3.2. The operator processes the user’s personal information for the following purposes:

• identifying the user in order to provide the services under the contract concluded with the user and to establish feedback with the user, including sending notices and requests relating to the use of the website and the provision of services;
• processing requests and applications from the user;
• notifying the user of changes and additions to the services provided under the contract with the user, including promotions, events and special offers;
• providing the user with effective customer and technical support in the event of problems related to the use of the website or in the course of receiving the services.

4.1. The operator processes the user’s personal data using databases located within the territory of the Russian Federation. The confidentiality of the user’s personal information is maintained, except in cases where the user voluntarily provides information about themselves for general access by an unlimited number of persons. When using certain services, the user agrees that a certain part of their personal information becomes publicly available.

4.2. The operator has the right to transfer the user’s personal information to third parties in the following cases:

• the user has consented to such actions;
• the transfer is necessary for the user to use a particular service or for the performance of a particular agreement or contract with the user;
• the transfer is provided for by Russian or other applicable legislation within the framework of a procedure established by law.

4.3. The user’s personal data is processed for the duration of the provision of services by the contractor, and for such other period as is necessary to achieve the purposes of the processing of personal data, by any lawful means, including in personal data information systems using automation tools or without the use of such tools. The processing of users’ personal data is carried out in accordance with Federal Law No. 152-FZ of 27.07.2006 “On Personal Data”. The personal data being processed is subject to destruction or anonymization upon the achievement of the purposes of processing or in the event that the need to achieve those purposes is lost.

4.4. The operator takes the necessary organizational and technical measures to protect the user’s personal information from unlawful or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other unlawful actions of third parties. Together with the user, the operator takes all necessary measures to prevent losses or other adverse consequences caused by the loss or disclosure of the user’s personal data.

5.1. The user has the right to:

• at their own discretion, provide the operator with personal data for its processing on the conditions set out in the Policy;
• demand the clarification of their personal data, its blocking or destruction where such data is incomplete, out of date, inaccurate, unlawfully obtained or not necessary for the stated purpose of processing;
• send the operator a statement withdrawing their consent to the processing of personal data;
• receive from the operator information concerning the processing of their personal data;
• unsubscribe from the contractor’s informational email newsletter. In the event of such refusal, the contractor has the right to send the user non-advertising messages, for example, notices about changes in the procedure for providing services.

6.1. An operator that has failed to perform its obligations shall be liable in accordance with the legislation of the Russian Federation.

7.1. Before applying to a court with a claim regarding disputes arising from the relationship between the user and the operator, it is mandatory to submit a complaint (a written proposal for the voluntary settlement of the dispute). The recipient of the complaint shall, within 10 (ten) calendar days from the date of receipt of the complaint, notify the complainant in writing of the results of the review of the complaint. If no agreement is reached, the dispute shall be referred to a court in accordance with the legislation of the Russian Federation.